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Responsible Gaming
Gamble for entertainment
Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment and outcomes are determined by chance or other game rules. Previous results do not predict future results, and a losing session does not make a win more likely. Avoid treating gambling as an investment, a source of income or a way to recover money that has already been lost.
Before you play, decide how much time and money you are comfortable spending. Only gamble with money that is available for leisure after essential expenses have been covered. Never use money intended for rent, mortgage payments, bills, food, transport, education or other important needs. Do not borrow money, use credit or sell possessions to fund gambling.
- Set a budget before you begin and do not exceed it.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from everyday spending and household finances.
- Do not chase losses or increase stakes to try to win back money.
- Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Remember that taking a break or choosing not to gamble is always an option.
A win is not a reason to continue playing indefinitely, and a loss is not a reason to continue until you win. Consider withdrawing from gambling activities when your planned time or budget has been reached. Keeping a simple record of deposits, wagers, wins, losses and time spent can help you understand your gambling behaviour more clearly.
Tools to help you stay in control
Depending on the features available on your account, you may be able to use responsible gambling controls to manage your play. These controls are intended to support your decisions and should be considered before gambling, rather than only after a problem has developed. Read the relevant account information carefully so you understand how each setting works and when it takes effect.
Deposit and spending limits
A deposit or spending limit can help you manage the amount you put into your account over a selected period. Choose an amount that fits comfortably within your leisure budget. A limit should not be based on expected winnings. If you are unsure what amount is appropriate, choosing a lower limit or not gambling may be the safer option.
Time reminders and breaks
Use available time reminders to stay aware of how long you have been playing. Regular breaks can help you reassess your decisions away from the excitement of a game. During a break, consider whether you are still enjoying the activity and whether continuing is consistent with the limit you set.
Self-exclusion and account restrictions
If you feel that gambling is no longer under control, self-exclusion or other account restrictions may provide a stronger barrier. These options are intended for people who want to stop or significantly reduce access to gambling. Follow the available instructions and review any conditions that apply before confirming a restriction.
- Decide whether you want a budget, a time limit, a temporary break or a longer restriction.
- Apply the available control through your account or the relevant support process.
- Do not attempt to bypass a restriction by creating another account or using another person's account.
- Remove saved payment methods and gambling applications if doing so will make it easier to maintain your decision.
- Tell someone you trust about your plan so they can provide encouragement and accountability.
Recognising signs of gambling harm
Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the change immediately. Experiencing one or more warning signs does not mean you should feel ashamed. It is a reason to pause, review your behaviour and consider getting support.
- Spending more money or time gambling than you intended.
- Thinking about gambling frequently or finding it difficult to concentrate on other activities.
- Chasing losses or believing that a win is due.
- Increasing your bets or deposits to achieve the same excitement.
- Trying to hide gambling, losses or account activity from family, friends or colleagues.
- Borrowing money, missing payments or selling items because of gambling.
- Feeling restless, irritable or anxious when trying to cut back or stop.
- Gambling to escape stress, loneliness, sadness or other difficult feelings.
- Arguing with people close to you about gambling.
- Neglecting work, study, health, sleep or other responsibilities.
- Returning to gambling soon after deciding to stop.
- Feeling guilt, regret, hopelessness or distress after gambling.
If gambling is affecting your life, stop playing and seek assistance as soon as possible. You do not need to wait until the situation becomes severe. Speaking with a trusted person, a qualified gambling counsellor or an appropriate support service can help you review your options without judgement.
Getting support
Support is available for people who gamble and for family members, friends and others affected by gambling. In Australia, you can seek help through recognised gambling support services, state or territory health services, a qualified counsellor, a general practitioner or a mental health professional. These services may offer confidential information, counselling, financial guidance and support for making a change.
You can also speak with someone you trust and explain what has been happening. Practical steps may include asking another person to help manage finances, cancelling access to gambling accounts, reviewing debts and contacting a financial counsellor. The right support will depend on your circumstances, but taking the first step early can make change easier.
If you feel unsafe, are experiencing a mental health crisis or are thinking about harming yourself, seek urgent help through local emergency services or a crisis support service in Australia. Gambling losses are never a reason to put your safety at risk. Tell someone nearby how you are feeling and do not face an immediate crisis alone.
Our approach
Richville Casino provides responsible gaming information so players can make informed choices. We may use account checks, age and identity verification, activity monitoring, limits, breaks or other measures where required or available. If we identify activity that may indicate risk, we may contact you, ask questions, recommend a break or apply account measures in accordance with applicable requirements and our policies.
Responsible gambling tools do not remove the risk associated with gambling and cannot guarantee that harm will not occur. The safest choice for anyone who is unable to gamble within their limits is not to gamble. If you would like help understanding the controls available on your account, use the support options provided on the website. Do not create additional accounts or ask another person to gamble on your behalf.
By using Richville Casino, you should remain aware of your own gambling behaviour and take action when it no longer feels enjoyable, affordable or manageable. Set limits before playing, review them regularly and take a break whenever you have concerns.