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Privacy Policy
Information we collect
Richville Casino may collect information provided directly by players, information created through account activity and technical information collected when the website is accessed. The information handled depends on the services used, the activity involved and the checks needed to operate an online gambling website safely, securely and responsibly.
Account and personal information
When a player registers, uses or updates an account, we may handle details such as their name, date of birth, contact details, residential information, login details and account preferences. We may also record information about responsible gambling settings, support interactions, complaints and other requests connected with the account.
We may request information needed to confirm identity, age and eligibility. This can include verification documents, images, identity details or other information submitted during an account, payment, security or compliance review. Players should ensure that information provided to us is accurate, complete and current.
Payment and transaction information
We may handle records relating to deposits, withdrawals, wagers, account balances, payment attempts, refunds and other transactions. Payment providers may process payment details directly and may share information needed to confirm or investigate a transaction. Their own privacy practices may also apply to information they collect.
Device, technical and usage data
When players use the website, we may collect information such as an IP address, browser type, device type, operating system, language settings, approximate location, referring pages and details about how the website is used. We may also record login events, session information, security events, website interactions and technical errors.
Information from other sources
Where appropriate, information may be received from payment providers, identity verification services, fraud prevention services, technology providers or other parties supporting the website. We may compare or combine this information with account information to keep records accurate, complete checks, investigate unusual activity and protect players and the service.
How we use personal information
We use personal information for purposes connected with providing and managing Richville Casino services. We aim to use information fairly and only where there is a reasonable service, business, security or legal reason. The main purposes may include:
- Creating, maintaining and administering player accounts.
- Processing deposits, withdrawals and other account transactions.
- Providing customer support and responding to questions, complaints and requests.
- Confirming identity, age, eligibility and account information.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting and preventing unauthorised access, abuse, cheating, financial crime and other harmful activity.
- Operating, maintaining, testing and improving the website and its features.
- Understanding general usage patterns through reporting, analytics and service analysis.
- Sending service messages, account notices, security alerts and other essential communications.
- Sending marketing communications where permitted and where the required permission has been provided.
- Meeting legal, accounting, tax, dispute-resolution and record-keeping obligations.
- Protecting the rights, property, safety and security of players, the website and relevant third parties.
Some information may be combined or analysed to identify unusual activity, assess security risks, improve reliability or support responsible operation of the website. Automated tools may assist with these processes. Where appropriate, additional checks or human review may be used before an important account decision is made.
Marketing choices
Players may receive marketing communications only where this is permitted and appropriate. Marketing messages may contain information about services, website features or promotions. Players can withdraw consent or opt out of marketing communications at any time by using an unsubscribe option where provided or by contacting support@richvillecasino.best.
Withdrawing marketing consent will not stop essential communications about an account, transactions, security, responsible gambling, verification requirements or important service changes. A player may continue to receive these messages because they are necessary for operating and protecting the account.
Sharing, security and retention
Personal information may be shared with service providers and professional partners that help operate the website. These parties may support payment processing, identity verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security or responsible gambling functions. They should receive only information reasonably needed for their role and are expected to handle it securely and appropriately.
Information may also be disclosed where necessary to comply with a legal or official request, respond to a dispute, protect players or other people, investigate suspected unlawful activity, enforce website terms or protect the rights and security of the service. If the business or some of its assets are reorganised, transferred or involved in a business transaction, relevant information may be transferred as part of that process, subject to appropriate protections.
Security measures
We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, secure transmission, monitoring and procedures for staff and service providers.
No online system can be guaranteed to be completely secure. Players should use a strong and unique password, keep login details private, avoid sharing access to their account and contact support promptly if they suspect unauthorised activity or believe their account information has been compromised.
Keeping information
We keep personal information for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some records must be kept for a period required by law even after an account is closed. The period depends on the type of record and the reason it must be retained.
When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of. Closing an account does not automatically remove every record, particularly where information is needed for legal obligations, security, dispute resolution, accounting or the prevention and investigation of harmful activity.
International handling
Some service providers may store or process information outside Australia. Where information is handled in another country, reasonable steps are intended to be taken to protect it and support appropriate privacy and security standards. Privacy rules in another country may differ from those in Australia.
Cookies and your privacy rights
Cookies and similar technologies
Richville Casino may use cookies and similar technologies to keep the website working, remember preferences, support account and security functions, understand website usage and improve performance. Some cookies are necessary for core functions, while others may help with analytics, service improvement or remembering choices.
Players can manage, restrict or delete cookies through their browser settings. Browser controls may allow players to block all cookies, block selected types or receive a notification before a cookie is stored. If cookies are refused or deleted, some features may not work correctly or preferences may need to be selected again. Essential cookies may still be needed for secure account access and basic website operation.
Access and correction
Players may ask to access the personal information we hold about them and request correction if it is inaccurate, incomplete or out of date. A player may also ask questions about how their information is collected, used or shared. We may need to verify the requester’s identity before providing information or making changes.
Deletion and withdrawal of consent
Players may ask for deletion of their data where there is no continuing reason for us to retain it. Deletion requests may be limited where information must be kept for legal, security, dispute-resolution, accounting or other legitimate purposes. Players may also withdraw consent to marketing communications at any time. Withdrawal does not affect processing that is based on another valid reason or that is necessary to provide and protect the service.
How to exercise your data rights
To request access to your data, correction of inaccurate information, deletion of your data or withdrawal of consent to marketing, contact support@richvillecasino.best. Please describe the request clearly and provide enough information for us to identify the relevant account. We may request reasonable evidence of identity to protect personal information from unauthorised disclosure.
We will consider and respond to privacy requests within a reasonable timeframe, subject to applicable requirements and any necessary checks. If a request cannot be fully completed, we will generally explain the reason, such as a continuing legal, security or operational need to retain or use particular information.
Changes to this policy
This Privacy Policy may be updated when services, technology, privacy practices or legal requirements change. The latest version will be made available on the website and will apply from the date it is published, unless another date is stated. Players should review this page occasionally to stay informed about how information is handled.